What are the key benefits I get with Twistoo?
Twistoo gamified promotions help you engage, entertain and convert your website users to subscribers, leads & prompt sales. Each promotion collects user emails, which you can later use in other campaigns or marketing activities. Also, Twistoo games stimulate instant sales on your website using promo codes that users win during the promotion. With increased user engagement, you also directly & indirectly raise interest in your brand, website & social media.
How do I get Twistoo running on my website?
To activate the Twistoo promotion game on your website, just copy the generated script from your Twistoo account and place it before the closing </head> tag on your website. You can also add this script using Google Tag Manager. The script is automatically generated on the final step when you create your promotion. And of course, make sure the campaign is published and active within the specified date frame.
Should I implement the Twistoo script only once?
Yes, the script needs to be implemented only once. When the script has been added, you can manage your promotions from Twistoo account.
Can I use my promo codes in Twistoo?
Yes, while creating a promotion, you can add a “Coupon” lot which has a field where you can add your promo code that will be shown to the user after winning this lot.
Can I launch promotions on different domains?
Sure, you can launch promotions on several domains. There is no limitation, but all of these domains (including subdomains) must be specified within the promotion.
Can I launch promotions in different languages?
Yes, you can run a single promotion in up to 3 different languages. While creating a promotion, you can specify any languages you would like to use and then prepare content for them.
How long does it take to create a promotion game?
Usually, it takes up to 10 minutes to set up and customize a promotion. The first one can take a bit longer, though. There is also an option to copy previous promotions & use them as templates, in which case a new promotion can be set up in less than 1 minute.
How can I test the promotion before I launch it?
On the last step of the promotion setup, there is a “Preview” option, where you can check the design, content & play the test games using the email “
[email protected]” without publishing the campaign. If possible, we also recommend testing the Twistoo implementation on your website's development/staging environment. In this case, you also need to specify the development/staging domain name in the promotion setup domain field and you may also want to temporarily remove the production domain name if you have already implemented the script in production and don’t want the promotion to show up there. When you're happy with the results, publish the campaign on the main domain & go live.
Can I edit the promotion after it's published?
Yes, but you will need to unpublish the promotion while you implement the changes. To make changes, unpublish the promotion, press the “edit” button, change what you need and then re-publish the promotion. Please note, that it’s not possible to add or remove languages after the initial promotion setup, but it is still possible to change any wording in those languages.
Can I save my promotions as templates?
You can copy any of the previous promotions and use them as a template for a new promotion.
Can I export game results & email database?
Yes, you can export game results & user email database from your account under the promotion “Results”. After the promotion has ended, this data is stored for 3 months and then permanently deleted from the database, so make sure you have exported all you need before this.
What about security & GDPR?
We value sensitive user data highly so we've made Twistoo GDPR compliant. We collect only the necessary information to provide functionality for our services and remove it as soon as it is not needed anymore. Collected information for each of the promotions is removed from the database 3 months after the promotion has ended. We use reCaptcha to make sure that only legitimate users are interacting with your promotion and we block any emails which were previously identified as invalid.
How do the pageview limits work?
In each plan, there is a pageview limit that represents how many times, within a month, the Twistoo widget (or game trigger) will load. Take this into account, while choosing your plan. If you require more pageviews than the Premium plan offers, please contact
[email protected] & we will provide you with a custom monthly plan which would fit your business needs.
What if I run out of pageview limits during the active promotion?
Twistoo automatically sends a system notification & email when 80% of the monthly pageview limit has been reached. The current plan usage can also be seen in the dashboard and top-level menu. You can upgrade your plan at any time, to increase these limits. When the monthly limits are reached, any active promotions will become inactive, so we recommend choosing your monthly plan according to planned usage & following up on your limits carefully.
Do you have a free trial plan?
Yes, when signing up to Twistoo, you automatically get a trial plan of 7 days and you can try out the product with all the premium features and 2500 pageviews without billing obligation. We believe you should be able to test the product before making any purchases.
Can I change pricing plans at any time?
Sure, you can upgrade your plan at any time. The downgrade is possible from the next billing cycle. Also, please note that when upgrading your plan within the current billing cycle, already used views from the current plan will be included in the upgraded plan and the price of the upgraded plan will be reduced proportionally.
Do you have plans on launching other gamified promotions?
Yes, we're actively working on other gamified promotions which will be available soon. Follow our social media accounts for updates.
I love your product! Can I become your partner or reseller?
Sure! Just drop us a line at p
[email protected] and we will be happy to start a conversation.
